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FAQ

 
Balconies and Patios
  • Are grills allowed on patios or balconies?
    No charcoal or other open flame grills are permitted on the property. Small, tabletop gas burners with a capacity of about 1 pound of propane are allowable on the balconies of Portner's House only. No propane grills may be used in the Brewery. 

Board of Directors
  • When are the board meetings?
    The Portner's Landing Board of Directors typically meets five times a year (once each quarter plus the Annual Meeting typically in November). The meeting dates are posted online and on the bulletin board in the front lobby. The meetings take place at 7:00 p.m. in the Community Room (at the far end of the 1st floor hallway in Portner House). Announcements of meeting changes are made via email and by postings on the bulletin boards. 
     
  • Who can attend board meetings?
    All owners and residents are welcome to attend the general meetings. The Annual Meeting of the Association is restricted to homeowners.
     

Community Room
  • Where is the community room?
    The community room is located at the end of the first floor hallway of Portner House (621 St. Asaph Street). Brewery residents can access Portner House through the garage by using the entrance on the north end, near the larger garage door. You will need to use a garage door key to access Portner House.
  • How can I reserve the community room for a meeting or function?
    The community room is a shared facility with the Townes (the townhomes next to us). Reservations are on a first-come, first-served basis and can be made online by clicking here.  
     
    If you are unable to use the online reservation service, contact Gates Hudson by email at PropertyManager@portnerslanding.com or by phone (703-752-8300).
     

Condo Fees
  • How do I pay my condo fees?
    You can pay your condo fees by check or by credit card. 
     
    Pay by Check
    The mailing address for check payments is:
    Portner's Landing
    c/o Gates Hudson Community Management
    P.0. Box 105007
    Atlanta GA 30348-5007
     
    Pay by Credit Card
    You will need to know your account number to pay online.  Fees may apply.  

    Should you have any questions, please call Gates Hudson at (703) 752-8300 and ask to speak with a Property Accountant.    

     


Garage/Parking
  • Am I allowed to wash or repair my car in the garage?
    Vehicle washing is not permitted. 
    Vehicle repair is prohibited except for emergencies.
  • Where Should My Visitors or Contractor(s) Park?
    Please be aware there is no official guest or contractor parking available at Portner's Landing.  Also be informed that the four outdoor parking spaces on Tivoli Passage are PRIVATELY owned and not to be used even temporarily.  Street parking is usually available particularly along N. Pitt where it is unmetered.  
     
    If you have a City parking sticker, you can park your car on the street and allow your visitor to park in your space.  Or you can obtain daily guest parking permits that are valid for 24 hours or visitor permits that are valid for 30 days (for more info click here).  
  • Where can I get a garage door remote?
    You should have received garage door remotes from the former owner of your unit. If you need a replacement opener, please email Info@PortnersLanding.com.  There is a $30 replacement fee.

Mailboxes
  • What if I lost my mailbox key?   (New)
    The mailboxes in the entrance way to Portner House are managed directly by the United States Postal Service.  Contact the USPS facility at 2226 Duke Street, tel. 703-684-6759.

Maintenance & Renovation
  • Does my unit have to be carpeted?
    Rugs and padding must be maintained on 75% of all floor surfaces (excluding kitchens, closets, and bathrooms) in Units located over other Units.
     

Moving In or Out
  • What Are the Move In/Out Guidelines?
    Moving In
    Before moving into Portner's Landing, please follow instructions on the "New Residents" page.  This will guide you through the process and provide additional information on Getting Settled.  If you are moving into Portner House, you will need to reserve the elevator. 
     
    Please remember to break down all boxes and any box that is too large to fit into a recycling toter, must be completely broken down and placed in the corner in the Trash Room of Portner House.
     
    Moving Out
    Prior to moving out, please notify Gates Hudson Community Management via phone at 703-752-8300 or by email at @ PropertyManager@portnerslanding.com.  If you are moving out of Portner House, reserve the elevator in advance of your move.  Upon reserving the elevator, you will receive instructions for obtaining the elevator pads, the elevator key and other move in/out guidelines.  
     

New Residents
  • I'm new to Portner's Landing. What information do I need as a new owner/resident?
    Please review our page for "New Residents" by clicking here.  You'll be asked to register and once your registration is approved, you'll have access to the Getting Settled page which provides lots of information about moving into Portner's Landing.  
     
    On the Getting Settled page, you'll be able to familiarize yourself with the community rules, move-in policy and other useful information.  If at any time, you may contact the Board by email at info@portnerslanding.com or our property manager via email at PropertyManager@portnerslanding.com by phone at 703-752-8300.
  • Do I need to schedule my move with anyone?
    Yes, if you move into one of the condominiums at Portner House, you will need to reserve the elevator at least 24 hours in advance.  You can reserve online as long as you are a registered user on the website:
     
     
    If you have any questions or difficulty using the online reservation feature, contact GHA Community Management via Ramin Kordi at 703-752-8300, ext.  708 or by email at @ RKordi@ghacm.com.
     
    Please note, you must move in through the garage when moving into Portner House. No moves may take place through the front lobby.  When you reserve the elevator, you will receive the move in/out guidelines by email. 
  • How do I reserve the elevator in Portner House?
    The Portner House elevator is available on a first-come, first-served basis and reservations can be made online by clicking here (you need to be a registered user on the website -- if you need to register, click here).
     
    Upon reserving the elevator, you will receive instructions for obtaining the elevator pads, the elevator key and other move in/out guidelines.  
     
    If you have any questions or difficulty using the online reservation feature, contact GHA Community Management via phone at 703-752-8300 or by email at PropertyManager@portnerslanding.com.
  • Is there a community email list?
    Yes, the board of directors sends out periodic updates with items of importance to owners and residents. By registering on this site, you will be added automatically to future email announcements. 
     
    To register, click here
     
    The website directory is our primary source for all resident email addresses -- please be sure your email address is up-to-date!
  • How can I get involved in the Portner's Landing community?
    First, register on this site (under "Member Directory") so you receive community emails. Then, plan to attend the next board meeting. You’ll have a chance to meet the Board, the management representative and some neighbors. Plus you’ll have the chance to volunteer for standing and ad-hoc committees.
     

Pets
  • What is the pet policy?

    One orderly domestic pet (e.g. dog, cat or caged bird) is permitted per Unit, subject to any applicable Rules and Regulations adopted by the Board of Directors.

    Pets are not permitted in the planted areas around the buildings. Pets are not permitted on the common elements unless accompanied by a responsible person and unless leashed or carried. Pets that cause or create a nuisance or unreasonable disturbance or noise may be required to be permanently removed from the Condominium.

    Each pet owner is required to clean up any and all pet excrement and is responsible for all damage caused by his/her pet.


Safety
  • What is a resident supposed to do if the fire alarm goes off?
    In the event that the common area fire alarms sound, a notification is automatically sent to the Alexandria fire department.  All residents should quickly evacuate the building, using the stairways, not the elevators, and when possible bring pets with them.  The fire department is responsible for alerting all residents (ringing door bells and knocking on doors). Portner's Landing residents are not responsible for doing so.
  • What should I do if I smell gas in the building?
    In the event of a suspected gas leak, err on the side of caution and immediately call 911 or the Washington Gas Company's emergency number (703-750-1400 or 800-752-7520).  Similar to a fire alarm, quickly evacuate the building, using the stairways, not the elevators, and when possible bring pets with you.  Natural gas is non-toxic, colorless, odorless and combustible. For safety, an odorant called Mercaptan is added to the gas which gives it an unpleasant odor so escaping natural gas is easier to detect.  If the odor is very strong or you hear a blowing or hissing noise, VACATE THE BUILDING IMMEDIATELY. Do nothing that could create an ignition source. Do not light a match or use any type of phone or battery-powered equipment. Do not turn electrical equipment or light switches on or off. Do not start your car or any type of motorized equipment. 

Selling Your Unit
  • How do I get a resale package?
    Resale requests are processed through GHA's service provider: www.homewisedocs.com  
    You will need to create a user name and password and select your association.  Order the VA Resale Disclosure Bundle.  Standard orders are electronic soft copies and cost $225 and take 14 calendar days to process.  Rush orders are available for an additional $50 dollars and come back in 5 business days.  A hard copy is an additional $35 and can be overnighted to the address you provide.  If you require any assistance with the HomeWise website please use their Online Chat or call 866-925-5004 and dial 8 for their Help Desk.

    ****Please note if your account is on direct debit you will need to email your property accountant to stop the automatic deduction of your assessment.
     

Snow Removal
  • Are the travelways and sidewalks plowed when it snows?
    Yes, the Townes (our next door neighbors who share the travelways with Portner’s Landing) has a contract with company to plow the travelways and shovel the sidewalks. 
     

Trash Removal
  • What are the trash policies?
    Portner House has a trash room with a chute located on each floor as well as recycling bins in the trash room in the Garage.  The Brewery has toters in the Garage (when trash toters in the Brewery are full, please use the dumpster in the Trash Room).
     
    All trash should be placed in closed bags before being deposited in the trash chute in Portner House or toters in the Brewery. 
     
    Mixed use recycling (bottles, plastic, paper and cardboard) should be placed in the recycling toters.  Any cardboard box that does not fit into the toter, should be broken down and placed in the corner of the Trash Room.
     
    YOU ARE RESPONSIBLE FOR PROPER DISPOSAL OF LARGE ITEMS (mattresses, sofas, book cases, etc.).  Any item that is too large to fit into the trash bin must be disposed of properly by contacting a removal company.  Any violations are subject to a violation fee and the cost of removal. For large items left next to the dumpster, an additional fee shall be charged for each day the items reside there.    
    • Nova Junk Removal @ 571-210-2879 and www.novajunk.com
    • 1-800-GOT-JUNK @ www.1800gotjunk.com
    • Slam Dunk Junk @ 571-723-4369 and www.slamdunkjunkremoval.com
    Hazardous waste (paints, batteries, etc.) and/or electronics should be taken to the City of Alexandria refuse collection site on Colvin Street.  For more details:    Household Hazardous Waste Disposal.  Other helpful tips for reusing/reducing available here:  Reduce, Reuse & Other Recycling Opportunities
     
    If you notice any violations of these rules, please try to ascertain the owner of the items if possible (from a label on a box, for example) and submit a written complaint to the Management Company.  
     
  • How Do I Dispose of Large/Bulk Items?
    YOU ARE RESPONSIBLE FOR PROPER DISPOSAL OF LARGE ITEMS (mattresses, sofas, book cases, etc.).  Any item that is too large to fit into the trash bin must be disposed of properly by contacting a removal company.  Below are suggested companies to contact.
    • Nova Junk Removal @ 571-210-2879 and www.novajunk.com
    • 1-800-GOT-JUNK @ www.1800gotjunk.com
    • Slam Dunk Junk @ 571-723-4369 and www.slamdunkjunkremoval.com
    Alternatively, if your item is still serviceable, consider donating to the Goodwill or offering your item for free on www.freecycle.org or www.NextDoor.com.  
     
    Any violations of the Trash Policy are subject to a violation fee and the cost of removal. For large items left next to the dumpster, an additional fee shall be charged for each day the items reside there.    
  • What Do I Do with Hazardous Materials & Electronics
    The City of Alexandria has a refuse collection sit on Colvin Street that accepts a variety of hazardous materials and electronics.  Detailed information, including hours and items accepted, is available at: 
  • How do I dispose of my Christmas tree?
    Christmas trees may be placed outside to the left of the garage entrance for pick up. Placing them in tree bags will reduce debris.  DO NOT PUT TREES IN THE TRASH ROOM.
     
    Our garbage company will pick up Christmas Trees during the month of January, but after that it is up to the resident to find an alternative disposal option (see FAQ re disposing of large, bulky items).